Insights
Events

Preparing Managing Partners for Meaningful Client Communications

January 1, 1970Today
David Bruns
Managing partner and leadership visits are valued by clients and critical to a law firm’s ongoing client feedback efforts. When done well, clients are dazzled by the attention and become increasingly loyal to the firm. Unfortunately, most law firms do not seek any type of client feedback despite proven benefits to the bottom line. According to a study conducted by Wicker Park Group in conjunction with LexisNexis Martindale-Hubbell, 52% of firms surveyed globally do not conduct client feedback programs, and 59% of the firms not seeking feedback say it is not a priority for firm leadership.

Managing partners erroneously assume their attorneys are getting all of the necessary client feedback without any formal process in place. And many law firm marketing professionals admit their managing partners are guilty of conducting “drive-by client visits” and confusing social or sales calls with client feedback efforts. When a formal interview is conducted, clients offer concrete, valuable information that improves the relationship and builds more business. This program will outline best practices, tips and tactics from marketing professionals who have successfully prepared their firm leaders to take client interactions to the next level.

LMA 2015 Annual Conference

Firm Highlights

News

Dan Cohn Named to American Friends of Tel Aviv University Board of Directors

SAN FRANCISCO, May 26, 2020: Farella Braun + Martel Partner Daniel E. Cohn was elected to the American Friends of Tel Aviv University (AFTAU) Board of Directors. AFTAU is a nonprofit organization that raises...

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News

Cyber Insurance Demand Heats Up As COVID-19 Hacks Rise

Tyler Gerking spoke to Law360 for the article "Cyber Insurance Demand Heats Up As COVID-19 Hacks Rise." As far as insurance coverage being available for fines and penalties that arise out of privacy and data security laws such as...

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Event

Hot Topics Facing Nonprofit Organizations and Their Advisors in 2020 (Webinar)

Join speakers, Cynthia Rowland and Matt Lewis, for a discussion of current issues nonprofit organizations and their advisors are facing this year. Cynthia and Matt will cover: About that nest egg—when nonprofits can, and can’t...

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Publication

Coronavirus (COVID-19) Insights and Resources

The spread of the coronavirus (COVID-19) is causing disruption throughout the US that we have not seen in generations. Governmental entities, academia, and the private sector are working diligently to contain COVID-19 while it...

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Publication

Permitting Utility-Scale Battery Energy Storage Projects: Lessons From California

The increasing mandates and incentives for the rapid deployment of energy storage are resulting in a boom in the deployment of utility-scale battery energy storage systems (BESS). In the first installment of our series...

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News

Coronavirus: Can tech allay the dangers of the Bay Area office of the future?

Rebecca Stephens spoke to the San Francisco Chronicle about legal considerations that could potentially hinder a return to physical work as much as technological ones. Link to the article: https://www.sfchronicle.com/business/article/Coronavirus-Can-tech-allay-the-dangers-of-the-15246378.php

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Publication

What Retailers Need to Know About California’s Price-Gouging Laws

Pandemic-related price spikes in consumer goods have attracted the attention of both government enforcers and private plaintiff. In California, Attorney General Xavier Becerra has issued two admonitions against price gouging – one focused on online retail platforms...

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Event

Employment Laws and the New Normal: New Workplace Obligations and a New Look at Prior Obligations (Webinar)

Holly Sutton and Rebecca Stephens present the program "Employment Laws and the New Normal: New Workplace Obligations and a New Look at Prior Obligations" to the Association of Corporate Counsel (ACC) San Francisco Bay Area Chapter. ...

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Event

7th Annual Partner Compensation One-Day Workshop

Brian Donnelly is presenting the case study session, "Managing Partner Performance" at Fairfax Associates' 7th Annual Partner Compensation One-Day Workshop. Click here for more information.

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Publication

Zoom Successfully Addresses New York’s Privacy and Security Concerns

A few weeks ago on this blog, we addressed some of the legal issues that have arisen for Zoom , as it becomes a significant part of American daily life during the COVID-19 pandemic. ...

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