Client feedback provides access to a client’s individual definition of value. In Client Feedback 2.0, the voice of the client drives strategy and creates a dynamic for business development professionals to play a critical role in partnership with their lawyers. Similar to how sales managers and their sales forces work together to develop client relationships, Client Feedback 2.0 is an opportunity for you to offer strategic value to lawyers, the firm and the client. Using case studies, this session will demonstrate how Client Feedback 2.0 is an opportunity to inspire and direct the lawyers you support.